Impact Tech Systems

Contact Center as a Service

A Better Way To Connect Your Business with Customers 

The Benefits of CCaaS:

Contact Center as a Service (CCaaS) allows for superior and consistent customer support by allowing your employees to communicate from any touchpoint in the customer's journey. This can all happen in real time, and you can have recordings or transcripts set up within your internal system to allow for greater visibility and consistency. 

Companies are leveraging the cloud-ready contact center to drive better efficiency, customer loyalty, and advocacy, which, in the future, leads to increased revenue.

Here's Why Customers Like Our CCaaS Program:


CCaaS is easily scalable, so your business can adjust it's plan accordingly to its current objectives.

Business Continuity

Regardless of the disaster, Contact Center allows you to continue working without disruptions.

Payment Plans

Our service doesn't involve any large, upfront capital investments. Plus, you're only charged for the resources you use in our Pay-As-You-Go model.

Secure Infrastructure

CCaaS is hosted in secure public or private networks. 

Additional Benefits

Business Agility

Since agents can be remote, your business isn't tied to one physical location or labor market.

Integrated Applications

CCaaS is typically integrated with databases, CRM's, workforce management, VoIP, and many other applications.

Advanced Reporting

Our Contact Center solution utilizes data centers to collect and evaluate data that you can use to improve customer experiences.

Empower your workforce and improve customer experience with contact center

Check out how simple it is for CCaaS to help your business!

Why Contact Center as a Service is Right for Your Business:

  • Improved privacy-compliant communications.
  • Seamless, omnichannel customer services that meets compliance standards.
  • Provides a positive customer journey that helps retain existing customers and attract future customers.
  • Provides better service and improves your business's fiscal responsibility.
  • Integration with other cloud based solutions such as UCaaS, SD-WAN, MPLS, Office 365 and many others!
  • You have a smaller IT department; there doesn't need to be a dedicated person to maintain the software.
  • If your company is looking for business continuity or disaster recovery, call center will still be running in the event of a power outage.

Let's Connect!


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Let's Talk Contact Center

Customer Experience | Remote Workforce | Business Continuity