Refund Policy

Impact Technology Systems LLC Refund Policy

Orders, Returns, Cancellations and Refunds:

Impact will pack and ship each Product that comprise hardware (“Hardware”) in accordance with our standard practices and the rules of our shipping partners. We will charge you for shipping and handling. Scheduled shipment dates are estimates only, and, while Impact will use commercially reasonable efforts to meet scheduled shipment dates, in no event will Impact be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery.

If you are the original purchaser of Hardware that you purchased from Impact (as opposed to from a third party) and you are not satisfied with the Hardware for any reason, you may return it in its original condition to us within thirty (30) calendar days of the original purchase date and receive a full refund, less any shipping and handling, duties and taxes that you paid with your original purchase (i.e., shipping and handling, duties and taxes are not refundable). Without limiting the foregoing: (i) only Hardware that has been purchased directly from Impact can be returned to Impact; and (ii) Hardware purchased from any third party may be returned, if at all, to such third party in accordance with its returns policy. (iii) Imaging products to include copiers, printers, scanners and related supplies have limited exchange/return privileges and are based on the return policy of the manufacturer; and (iv) Software licenses that have been issued to you can't be exchanged, transferred or returned. Please contact us to request the return, cancellation and refund policy for any specific product and/or service.

If you wish to cancel an order that Impact has not yet fulfilled, or if you would like to schedule a return (including to receive a refund of a purchase price), contact us via email at [email protected] or telephone at (720) 210-5758 with your order details.

To qualify for a refund or credit (excluding shipping and handling, duties and taxes) you must:

  • Contact Impact with your order details within sixty (30) calendar days from your original order date, either in writing (via e-mail to [email protected]) or by telephone at (720) 210-5758, and obtain from Impact a Return Merchandise Authorization (RMA);
  • Return the Hardware along with all parts/components included with your original shipment, each in its original packaging, to the shipping address set forth below using a shipper that provides you with a shipment tracking number (i.e. FedEx, UPS, DHL); and
  • Include with your return shipment the valid RMA number provided by Impact, plainly visible on the outside of the returned package

Impact reserves the right to reject and either dispose of or return to you, at your expense, any return that is sent other than in compliance with the foregoing specified instructions. Requests for an RMA received by Impact more than sixty (60) calendar days after the original purchase date for purchased Hardware may be evaluated on a case-by-case basis, subject to Impacts’ management approval and restocking fee. Products that are software, as well as Hardware that has been customized, modified and/or altered other than by Impact are not eligible for return or refund.

YOU MAY CANCEL YOUR AUTOMATIC RENEWAL FOR SUBSCRIPTION SERVICES AT ANY TIME BY CONTACTING US VIA EMAIL AT: [email protected] Unless otherwise noted, any fees paid by you prior to your cancellation are nonrefundable (except as expressly permitted otherwise by these Terms or as may be required by law), including, without limitation, any fees paid in advance for the billing cycle during which you cancel. Termination past the relevant deadline for cancellation will not relieve you of any obligation to pay any accrued fees or charges to which you committed and failed to timely cancel. Upon cancellation of subscription Services, you will lose access to the benefits thereof to which you had previously had access, and Impact will have the right to delete information and data stored as part of your account.

Last Updated: May 19, 2020