Unified Communication Services
According to Gartner, by 2017, approximately 48% of IT planners expect the cloud to be their primary deployment model for U.C. functionality.
We Understand Your Internal Communication Needs and How Unified Communication Services (UCaas) Can Help
Why do you need it?
Unified Communication Services offer organizations a cohesive system of communication. It enables employees to better connect with one another, remote offices, and customers, while giving management a better understanding of communication expenditures. Unified Communications as a hosted, managed or usage-based solution delivers the added bonus of provider-supported maintenance, customer care, and technical support.
What are the benefits?
- Secure and streamlined communication
- Flexibility and scalability
- Enhanced responsiveness
- Improved workflow and project management
- Effortless reporting
- Reduced upfront capital expenditure (CAPEX) on equipment and software
- Managed updates and security patches
- Built-in support
Services that make up UCaaS
- Shared calendars
- Business applications portal/intranet integration
- Presence
- Find me, follow me
- Instant messaging/chat clients
- P2P file sharing
- Desktop telephony
- Web and video conferencing
- Mobile IP
- Web RTC (Real Time Communication)
Potential Challenges and Considerations
Some companies are hesitant to move to the cloud and prefer to keep solutions on-prem for several reasons, including security, data and disaster recovery, and business continuity.
With Unified Communication Services, as with all cloud-based solutions, the provider takes on the task of updating software. With UCaaS, your internal IT team doesn’t have to manage time consuming updates or security patches. As in-house systems reach end of life, cloud-based solutions adapt with better and more enforced security and privacy policies. In the event of a disaster, UCaaS allows employees to stay in touch with whatever devices are available. Disaster Recovery is often one of the biggest reasons to look at a cloud UCaaS solution.
The Bottom Line
There is no denying the importance of communication convergence. Many businesses are transitioning to cost efficient, end-to-end, single provider solutions and overall, less vendors to manage.